Customs officers manning Red Channel areas at India’s international airports will now be required to wear body-worn cameras to boost transparency and improve traveler experience, The Economic Times reported.
The Central Board of Indirect Taxes and Customs (CBIC) issued the directive in December 2025 through an internal instruction to field formations. The Red Channel handles passengers carrying dutiable or restricted items, a process that often involves detailed checks and potential disputes.
Under the new guidelines, officers must use body cameras not only at Red Channel counters but during any interaction with passengers across airport premises, including questioning, baggage inspections and duty assessments. Passengers must be notified that they are being recorded.
Footage will be stored for 90 days, with the option to retain it longer for investigations or legal proceedings. The CBIC said the move aligns with international best practices and is aimed at strengthening transparency, accountability and public trust in customs operations.
Officials expect the measure to reduce conflicts, streamline interactions and support the government’s broader push toward technology-driven governance and smoother passenger facilitation.