This podcast examines how Fraport Ground Services overhauled its baggage handling operations at Frankfurt Airport to improve efficiency following the pandemic. By partnering with INFORM, the airport integrated artificial intelligence and advanced software to consolidate previously fragmented systems for loading and transport. These technological upgrades allow for flexible staff deployment, enabling workers to perform multiple roles and mitigating the impact of ongoing labour shortages. The new system successfully manages high-pressure turnaround times while preparing the infrastructure for future growth and the opening of a new terminal. Ultimately, the transition has resulted in significant cost savings and more stable, future-proof ground operations through a unified digital platform.