This podcast is the second part from Transport Security International Magazine about the increasing issue of unruly passengers in air travel. It focuses on how training airline crews is the primary method to address this challenge effectively. The piece highlights deficiencies in current training mandated by regulatory bodies, particularly concerning real-time decision-making and de-escalation techniques. It proposes advanced training methods, including verbal and non-verbal communication strategies, active listening, scenario-based practice, and mental health awareness. The article also covers emergency preparedness, such as physical self-defense and team protocols, and includes case studies to illustrate the impact of effective training and the lessons learned from past incidents, ultimately emphasizing that training is a crucial investment for safety and service.